Effective Date: October 24, 2025 Last Updated: October 24, 2025 Website: https://ancientsmall.com Email: [email protected] INTRODUCTION ------------ Welcome to Ancient Mall! We are an e-commerce marketplace connecting buyers, sellers, and delivery personnel. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our mobile apps or website, you agree to this Privacy Policy. SECTION 1: INFORMATION WE COLLECT 1.1 ACCOUNT INFORMATION When you create an account, we collect: - Name - Email address - Phone number - Password (encrypted) - Profile picture (optional) - Date of birth (for age verification) 1.2 LOCATION DATA We collect location information to: - Show you products available in your area - Enable delivery tracking - Help delivery personnel navigate to delivery addresses - Suggest nearby sellers You can control location permissions in your device settings. Some features like delivery tracking require location access to work properly. 1.3 DEVICE INFORMATION We automatically collect: - Device model and operating system - App version - IP address - Device identifiers (for app functionality and security) - Crash reports (to fix bugs and improve the app) 1.4 ORDER AND TRANSACTION DATA - Shipping and billing addresses - Order history - Payment information (processed securely by payment providers - we do NOT store your full credit card numbers) - Products viewed and searched 1.5 CAMERA AND PHOTOS With your permission, we access: - Camera: For profile pictures, product photos (sellers), and delivery proof - Photo library: To select existing photos 1.6 MESSAGES AND COMMUNICATIONS - In-app messages between buyers and sellers - Customer support conversations - Communications with delivery personnel 1.7 SOCIAL MEDIA LOGIN If you use Google, Facebook, Apple, or Twitter to log in, we receive: - Your name and email - Profile picture - Social media user ID SECTION 2: HOW WE USE YOUR INFORMATION ----- We use your information to: • Create and manage your account • Process and fulfill your orders • Coordinate deliveries and track shipments • Process payments securely • Send order confirmations and delivery updates • Provide customer support • Improve our app and fix technical issues • Personalize your shopping experience • Send promotional offers (only if you opt-in) • Prevent fraud and ensure security • Comply with legal requirements SECTION 3: HOW WE SHARE YOUR INFORMATION ------- We share your information in these situations: 3.1 WITH OTHER USERS - Sellers receive your name, shipping address, and phone number to fulfill your orders - Delivery personnel receive delivery addresses and contact information - Buyers can see seller shop names and ratings 3.2 WITH SERVICE PROVIDERS - Payment processors (to process transactions securely) - Cloud hosting services (for data storage) - Email and SMS providers (for notifications) - Firebase (Google) for push notifications and app analytics - Google Maps (for location services and navigation) 3.3 FOR LEGAL REASONS We may share information when required by law, to: - Comply with court orders or legal processes - Protect against fraud and security threats - Enforce our Terms of Service - Protect the rights and safety of our users 3.4 BUSINESS TRANSFERS If Ancient Mall is acquired or merged with another company, your information may be transferred. We will notify you if this happens. WE NEVER SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES. SECTION 4: THIRD-PARTY SERVICES -------------------------------- Our app uses these third-party services: • FIREBASE (GOOGLE): For push notifications, user authentication, and app analytics. Privacy Policy: https://policies.google.com/privacy • GOOGLE MAPS: For location services and delivery tracking. Privacy Policy: https://policies.google.com/privacy • SOCIAL LOGIN PROVIDERS: - Google: https://policies.google.com/privacy - Facebook: https://www.facebook.com/privacy/explanation - Apple: https://www.apple.com/legal/privacy/ - Twitter: https://twitter.com/en/privacy • PAYMENT PROCESSORS: Your payment details are handled directly by secure payment gateways (PCI DSS compliant). We do not store full credit card numbers. These services have their own privacy policies. We encourage you to review them. SECTION 5: DATA SECURITY ------------------------- We protect your information with: - Encrypted data transmission (SSL/TLS) - Secure servers - Regular security updates - Access controls (only authorized personnel can access your data) - Secure payment processing IMPORTANT: No system is 100% secure. Please use strong passwords and don't share your account with others. SECTION 6: HOW LONG WE KEEP YOUR DATA ---- - Account information: While your account is active + 7 years after deletion (for legal/tax compliance) - Transaction records: 7-10 years (for accounting and legal requirements) - Messages and support conversations: 2 years - Marketing data: Until you unsubscribe When no longer needed, we securely delete your information. SECTION 7: YOUR RIGHTS AND CHOICES - 7.1 ACCESS YOUR DATA View your account information in the app under "Account Settings" 7.2 UPDATE YOUR INFORMATION You can update your profile, addresses, and preferences directly in the app 7.3 DELETE YOUR DATA OPTION A - DELETE SPECIFIC DATA (Keep Your Account): 1. Open Ancient Mall app 2. Go to "Account Settings" → "Privacy & Data" 3. Select "Manage My Data" 4. Choose what to delete: - Browsing history - Search history - Saved addresses (except primary) - Payment methods - Location history - Wishlist 5. Confirm deletion OPTION B - DELETE YOUR ENTIRE ACCOUNT: Method 1 - In-App: 1. Open Ancient Mall app 2. Go to "Account Settings" → "Privacy & Data" 3. Scroll to "Delete My Account" 4. Enter your password to confirm 5. Tap "Permanently Delete Account" Method 2 - Email: Send email to [email protected] with: - Subject: "Account Deletion Request" - Your registered email address - Your phone number (for verification) Account deletion is permanent and cannot be undone. Your data will be deleted within 30 days (some transaction records may be retained for legal compliance). 7.4 MARKETING PREFERENCES - Email: Click "Unsubscribe" in any marketing email - Push notifications: Manage in app Settings or device settings - SMS: Reply STOP to opt out 7.5 LOCATION SETTINGS Control location access through your device settings. Note that disabling location may limit features like delivery tracking. SECTION 8: COOKIES (WEBSITE ONLY) Our website uses cookies to: - Keep you logged in - Remember your preferences - Understand how visitors use our site You can control cookies through your browser settings. SECTION 9: CHILDREN'S PRIVACY ------------------------------ Ancient Mall is not for children under 13 years old. We do not knowingly collect information from children under 13. If you believe a child has provided us with their information, contact us immediately at [email protected] and we will delete it. SECTION 10: INTERNATIONAL DATA TRANSFERS ------- Your data is processed in Ghana and may be transferred internationally to provide our services. We take appropriate measures to protect your data regardless of where it's processed. SECTION 11: CHANGES TO THIS POLICY - We may update this Privacy Policy from time to time. When we do: - We'll update the "Last Updated" date - Post the new policy in our app and website - Notify you if changes are significant We encourage you to review this policy periodically. SECTION 12: CONTACT US ----------------------- If you have questions about this Privacy Policy or want to exercise your rights, contact us: Email: [email protected] Data Protection: [email protected] Mailing Address: Ancient Mall Brofoyedru - Kumasi Ghana Response Time: We aim to respond within 5-7 business days. For urgent privacy concerns (security breaches, unauthorized access), email us immediately at [email protected] with subject "URGENT: Privacy Concern" SECTION 13: SPECIFIC RIGHTS BY REGION ---- EUROPEAN UNION (GDPR): If you're in the EU, you have additional rights including: - Right to access your data - Right to correction - Right to erasure ("right to be forgotten") - Right to data portability - Right to object to processing - Right to lodge a complaint with a supervisory authority CALIFORNIA (CCPA): California residents have the right to: - Know what personal information is collected - Request deletion of personal information - Opt-out of sale of personal information (we don't sell your information) - Non-discrimination for exercising privacy rights To exercise these rights, email [email protected] with subject "Privacy Rights Request" IMPORTANT REMINDERS: • We never sell your personal information • You can delete your data or account at any time • We only collect data necessary to provide our services • Your payment information is processed securely by third parties • Location tracking can be disabled in your device settings For the full web version of this policy, visit: https://ancientsmall.com/privacy-policy Thank you for trusting Ancient Mall with your information.